How it Works

Call Back Counselling is a service by which you can access professional counselling services from the comfort and privacy of your own space. You determine the most suitable time and we call you. No travel, no inconvenience, no hassle.

Telephone Counselling mimics face-to-face counselling, however services are provided over the phone.

Yes. All counsellors at Call Back Counselling are fully trained and qualified.

After you request a booking, we will aim to match you with the counsellor who has the most experience in the area for which you seek assistance. If you choose not to disclose this in your booking request, we will assign you to a counsellor who is available at one of the times you have specified. You do have the option of requesting the same counsellor should you wish to book another appointment – in the same way that you can request a different counsellor from your first if you so choose.

Yes. Anyone can access Call Back Counselling and experience quality professional counselling services.

In most cases, Call Back Counselling will confirm your appointment time within 24 hours during week days.

We will respond to your request for an appointment by email. For those clients who share an email and wish to keep their session private, we suggest setting up your own free email account and using this as your preferred method of contact.

Live phone session mimic face to face counselling – only over the phone. Once your appointment time has been confirmed, a counsellor will call you from a private or blocked number at that time. Your session will last for up to one hour.

Note, if you don’t answer, the counsellor will call you again at 5 minutes past the original time, your session length being reduced by 5 minutes. If you miss this call, your counsellor will try again 5 minutes later, 10 minutes past the original time. Again, your maximum session time will be reduced. Failing this connection, your counsellor will try one final time, five minutes later – 15 minutes after the original specified time. At this stage, should you not answer the phone no further attempts will be made to reach you for your session. This is to protect clients who find themselves in a situation where they are unable to speak freely or comfortably. Unfortunately, as the counsellor will require payment for this session, you cannot be refunded if you do not answer the booked call.

Once a phone connection has been established, you can talk at your own leisure. You will experience professional counselling and support. You will not be harassed or hurried. The call will flow at your pace and within your comfort zone.

You will determine the number of sessions you choose to engage in. You can have one or as many as you choose – there is no limit.

Please note that many clients struggle to speak openly and freely when new to counselling. Therefore, more than the one session is often beneficial. However, you will not be forced to return to the service nor asked to book another session. We will support you in your choices and leave this decision to you.

As often as you like. There are no limits. You can use it when and as often as you choose.

When you book a request, you will be asked to provide payment, which will be processed immediately. You are able to request a refund up to 24 hours prior to your session. You are also able to change your booking times up to 24 hours prior to your session.

It is difficult to refund an expired session; however if you’re unhappy with the service you were provided, please contact us and we can discuss this with you. In certain circumstances we may be able to provide you with a second session free of charge with another counsellor.

As many as you like! There is absolutely no limit to the number of sessions you can book, or the timeframe between which you can book them.

Counselling services are generally not covered by private health insurance and are not covered Medicare.

Call Back Counselling is a platform by which clients can connect with professional counsellors. Counselling services are provided by independent mental health providers who work directly with you. They are not employees of Call Back Counselling and the site doesn’t manage them on a professional basis. The aim of the site is that we can provide a platform by which people can access professional counselling services regardless of their location and personal commitments and restraints.

Absolutely! We work hard to ensure anonymity for all our clients.

When you request a session, we ask only for a name – we don’t mind if you make it up – and your phone number (this needs to be real). We do not store nor access any of your payment details; therefore we don’t hold any identifying information about you at any time. If you choose to use the service again, you can request the same counsellor if you like – and if this is the case we suggest you use the same name you used in your initial contact, such that you and your counsellor can continue on from when you last spoke.

If in the case your counsellor believes that you or someone you know might be in danger, they are legally obliged to contact emergency services and provide them with the name you have given and your phone number. As professionals this is mandatory report for us and specified in our code of conduct.

Simply fill out a request form and we will contact you via email to confirm a time as soon as possible.

Please contact us through the site and we will contact you.