Live phone session mimic face to face counselling – only over the phone. Once your appointment time has been confirmed, a counsellor will call you from a private or blocked number at that time. Your session will last for up to one hour.
Note, if you don’t answer, the counsellor will call you again at 5 minutes past the original time, your session length being reduced by 5 minutes. If you miss this call, your counsellor will try again 5 minutes later, 10 minutes past the original time. Again, your maximum session time will be reduced. Failing this connection, your counsellor will try one final time, five minutes later – 15 minutes after the original specified time. At this stage, should you not answer the phone no further attempts will be made to reach you for your session. This is to protect clients who find themselves in a situation where they are unable to speak freely or comfortably. Unfortunately, as the counsellor will require payment for this session, you cannot be refunded if you do not answer the booked call.
Once a phone connection has been established, you can talk at your own leisure. You will experience professional counselling and support. You will not be harassed or hurried. The call will flow at your pace and within your comfort zone.